Pagely®
All Systems Operational

About This Site

This is where we announce systemwide issues as well as scheduled maintenance, WordPress core updates, and things like that.

We have designed our hosting architecture from the ground up to be compartmentalized, and as such, an issue with only one customer's server is not news worth telling on a public status page. When there is an issue impacting a larger group of people, we will be reporting on it.

If you are currently experiencing problems with your website or your server but you're not seeing anything here, it is likely that our team is aware and investigating. You may even want to check your inbox in a few minutes as we like to reach out to let you know what we're seeing. But with that said, don't hesitate to contact us!

Contact Support: https://atomic.pagely.com/support
Knowledge Base: https://support.pagely.com
Twitter: https://twitter.com/pagelysupport

Atomic Control Panel   ? Operational
Support System   ? Operational
VPS Hosting Infrastructure   ? Operational
Shared Hosting Infrastructure   ? Operational
API   ? Operational
Automation   ? Operational
Site Backup Downloads   ? Operational
PressCDN   ? Operational
PressDNS   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018
Resolved - The upgrade to PHP 7.2 has been completed. At this time, we think this issue is safe to resolve. We will mark it as such, and will continue to monitor behind the scenes.
Dec 14, 01:34 MST
Update - Our observations throughout the course of today have shown the shared servers running on PHP 7.2 have not been exhibiting any timeouts. Meanwhile, the servers using PHP 7.1 have shown transient moments of latency that self-recovered. These brief pauses do not appear to be related to high CPU or other resource usage. Our conclusion is that the activity occurring on some servers for certain sites is triggering a bug in PHP 7.1. We will proceed with upgrading all nodes in our shared cluster to PHP 7.2. This work will take place tonight over the next few hours.

During the upgrade process, all cacheable content, including your website pages, will continue to serve. Automatic failover mechanisms will ensure a backup server continues to process dynamic requests while each node briefly gets services stopped in order to change out the PHP 7 package.

As always, we will reach out to any customers whose sites fail our pre/post checks. This page will be updated once the work is completed.
Dec 13, 19:28 MST
Update - Our continued monitoring shows things have remained stable, however our investigation and work is still ongoing. We will keep this page open for the next 24 hours to continue providing updates as we see things through to a full resolution.
Dec 13, 00:10 MST
Monitoring - Things have remained stable following an emergency upgrade to PHP 7.2 for two nodes in the cluster. We are continuing to monitor all nodes and may take the same action of upgrading to 7.2 for other servers exhibiting problems, if we suspect it to be related to 7.1 .
Dec 12, 17:57 MST
Update - The nodes we switched back to 7.0 have been running without issues for the past few hours. We will be testing an upgrade to PHP 7.2 in the next few minutes to help narrow things down further.
Dec 12, 16:45 MST
Identified - We have identified a possible issue with the recent PHP 7.1 upgrade for certain web nodes. Although the change itself to 7.1 was successful, our health checks are identifying intermittent timeouts following the change. For the interim, we have rolled things back to PHP 7.0 for only a subset of sites. Our team is evaluating and monitoring the situation further.

It is possible that we may switch the affected group to PHP 7.2 in order to rule out a possible issue with PHP 7.1. While 7.1 is still receiving security updates, any potential bugs that are present in 7.1 that may be causing this would not be receiving upstream fixes. Thus, the path forward would be 7.2.

We'll keep you posted on this page as progress is made.
Dec 12, 11:53 MST
Investigating - Pagely engineers are investigating isolated reports of intermittent loading issues for certain segments of our shared hosting system. Not all customers on the shared cluster are affected. This does not affect any VPS plans.

We'll update this page as progress is made.
Dec 12, 11:09 MST
Dec 12, 2018
Completed - The scheduled maintenance has been completed.
Dec 12, 18:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 10:01 MST
Scheduled - Pagely will be conducting PHP upgrades for 7.0 to 7.1 for VPS plans. We will be performing this work during the week at off-peak times relative to the regions below in order to fully complete the upgrades overall. Each upgrade event will be a separate announcement on our status page.

This maintenance affects customers hosted in the following regions:

Frankfurt
Ireland

If your site is currently running as PHP 5.6, please note that you will not be affected by this event. There will be a separate maintenance for PHP 5.6 sites in January of 2019 once that version's security updates cease as well (December 31, 2018 is the deadline for that). We encourage any customers still running on PHP 5.6 to switch to PHP 7 mode as soon as possible per our earlier email outreach. You can contact support to gain further assistance.

We will begin on Wednesday, December 12, 2018 at 10:00AM MST and complete by 6:00PM MST: http://mytime.io/10:00AM/MST

As of December 3, 2018, PHP 7.0 is no longer receiving security updates. You may review the schedule for PHP releases on this page: http://php.net/supported-versions.php

We will be performing automated upgrades of PHP 7.0 sites to PHP 7.1, which will continue to receive security updates through 2019.

We will be performing basic checks before and after the transition to ensure sites are loading correctly. If we detect any issues, we will reach out to let you know. With that said, this is a fairly low-risk change. WordPress Core, as well as many popular plugins out there, are compatible with PHP 7.1. The most common resolution to most problems is to ensure both core and any installed plugins are updated to the latest version. The most common issue we have seen so far has been with custom or outdated theme functions.

While there is still a very slight chance that your site may experience problems, this update must be applied in order to keep you secure. Rolling back to PHP 7.0 will, unfortunately, not be possible due to its unsupported status.

This maintenance announcement will be updated when the process has started and when it has completed.
Dec 11, 22:21 MST
Dec 11, 2018

No incidents reported.

Dec 10, 2018
Resolved - Our team identified a few problems and took corrective measures earlier today. Everything should be operating normally for you at this time and the last few hours.

We have determined the cause of the problems to be a combination of factors:

1. There were a small number of sites on the shared system which were causing higher than normal CPU usage due to application-level code issues. We have followed up with the site owners of this and have taken some corrective actions to reduce the load. If you did not receive any message about your site being a contributor, you were most likely not in this group. We may still reach out to you separately if we determine the data shows your application to be related as our analysis continues internally.

2. Concurrently, there was a separate issue that only impacted sites using PHP 5.6. This was determined to be a system level issue related to the underlying PHP packages. Our team took action to fix this and issued a reload of the PHP-FPM pools running under 5.6. Please note, if your site is still using PHP 5.6 mode, it should be operational at this time however we strongly urge you to switch to PHP 7 mode as soon as possible due to it being extremely close to End-Of-Life status. We emailed all site owners still using PHP 5 a few weeks ago, and we will be following up in another week to notify any sites still using PHP 5 at that time. In January 2019, we will begin forced upgrades to 7 - so we recommend getting this squared away before that time. If you'd like some help planning for this switch, feel free to reach out to support to gain assistance.

As the availability issues in the immediacy have been addressed, this event is now concluded. Please do not hesitate to let us know if you encounter further difficulties.
Dec 10, 19:05 MST
Monitoring - We are in the process of implementing a fix and currently monitoring the environment.
Dec 10, 16:20 MST
Identified - The issue has been identified and a fix is being implemented.
Dec 10, 14:52 MST
Investigating - We have identified an issue with PHP 5.6 on a small sub-set of our shared cluster. We are working on a fix for those sites affected and will update this post.

Alternatively, you can upgrade your site to PHP 7 via the atomic interface.
Dec 10, 13:29 MST
Dec 9, 2018

No incidents reported.

Dec 8, 2018
Completed - The scheduled maintenance has been completed.
Dec 8, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 17:00 MST
Scheduled - Pagely will be conducting PHP upgrades for 7.0 to 7.1 on our Shared Cluster. We will be performing this work over several US evenings during the week in order to fully complete the upgrade for the cluster overall. Each upgrade event will be a separate announcement on our status page.

This maintenance does not affect any VPS plans - we will announce that separately.

If your site is currently running as PHP 5.6, please note that you will not be affected by this event. There will be a separate maintenance for PHP 5.6 sites in January of 2019 once that version's security updates cease as well (December 31, 2018 is the deadline for that). We encourage any customers still running on PHP 5.6 to switch to PHP 7 mode as soon as possible per our earlier email outreach. You can contact support to gain further assistance.

We will begin on Friday, December 7 at 5:00PM MST and complete by 1:00AM MST Saturday December 8, 2018.

As of December 3, 2018, PHP 7.0 is no longer receiving security updates. You may review the schedule for PHP releases on this page: http://php.net/supported-versions.php

We will be performing automated upgrades of PHP 7.0 sites to PHP 7.1, which will continue to receive security updates through 2019.

We will be performing basic checks before and after the transition to ensure sites are loading correctly. If we detect any issues, we will reach out to let you know. With that said, this is a fairly low-risk change. WordPress Core, as well as many popular plugins out there, are compatible with PHP 7.1. The most common resolution to most problems is to ensure both core and any installed plugins are updated to the latest version.

While there is still a very slight chance that your site may experience problems, this update must be applied in order to keep you secure. Rolling back to PHP 7.0 will, unfortunately, not be possible due to its unsupported status.

This maintenance announcement will be updated when the process has started and when it has completed.
Dec 5, 19:03 MST
Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.