Pagely Status

All Systems Operational

About This Site

This is where we (https://pagely.com) announce system wide issues as well as scheduled maintenance, WordPress core updates, and things like that.

We have designed our hosting architecture from the ground up to be compartmentalized, and as such, an issue with only one customer's server is not news worth telling on a public status page. When there is an issue impacting a larger group of people, we will be reporting on it.

If you are currently experiencing problems with your website or your server but you're not seeing anything here, it is likely that our team is aware and investigating. You may even want to check your inbox in a few minutes as we like to reach out to let you know what we're seeing. But with that said, don't hesitate to contact us!

Contact Support: https://atomic.pagely.com/support
Knowledge Base: https://support.pagely.com
Twitter: https://twitter.com/pagelysupport

Uptime over the past 90 days. View historical uptime.

Atomic Control Panel Operational

Support System Operational

Live Chat Operational

VPS Hosting Infrastructure Operational

Shared Hosting Infrastructure Operational

API Operational

Automation Operational

Site Backup Downloads Operational

PressDNS Operational

CI/CD Integrations Operational

90 days ago

99.84 % uptime

Today

Slack Support Channels Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance for databases in Virginia Dec 5, 2023 06:00-10:00 UTC

Pagely Engineers will be performing scheduled maintenance on databases, which are located in Virginia region on the following hosts:

- p20-aurora-3
- p20-aurora-4

No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, which are self-correcting. Page content that is cached will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum.

We expect the service impact for dynamic requests to be approximately 1-5 minutes.

To determine if your application is using this resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file.

This maintenance page will be updated when the work begins and when it is finished.
Posted on Nov 29, 2023 - 06:12 UTC

Shared Hosting Maintenance - FTP Dec 6, 2023 10:30-11:30 UTC

Pagely engineers will be performing maintenance on the following FTP servers:

sftp.pagely.com
sftp.pressftp.com

During maintenance, FTP connectivity may be briefly unavailable.
Posted on Nov 30, 2023 - 15:24 UTC

Past Incidents

Nov 30, 2023

No incidents reported today.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

Scheduled maintenance for databases in Oregon

Completed - The scheduled maintenance has been completed.
Nov 20, 06:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 UTC

Scheduled - Pagely Engineers will be performing scheduled maintenance on databes, which are located in Oregon region on the following hosts:

- vps-oregon-aurora-2
- vps-oregon-aurora-3
- vps-oregon-aurora-4

No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, which are self-correcting. Page content that is cached will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum.

We expect the service impact for dynamic requests to be approximately 1-5 minutes.

To determine if your application is using this resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file.

This maintenance page will be updated when the work begins and when it is finished.
Nov 13, 12:32 UTC

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

PHP Lifecycle Management (8.0 to 8.1) for apps set to use "Stable"

Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 UTC

Scheduled - Pagely Engineers will be performing PHP Lifecycle Management for all websites currently set to use the "Stable" version label (currently 8.0) in Atomic. For more information on how you can view or manage your PHP version preferences, you may check our help guide: https://support.pagely.com/hc/en-us/articles/115000013092-Changing-PHP-Versions

On November 15th - 17th 2023, the version corresponding to "Stable" in Atomic will change from 8.0 to 8.1. Your WordPress applications will automatically be upgraded to use PHP 8.1, which is still supported through November 25, 2024 and will no longer be receiving security updates after that time. Excluding any compatibility issues that may arise, the impact to website availability will be very brief - less than 2 minutes per app - while the version change is being applied.

Zend PHP is a new add-on available at Pagely if your applications are not ready for the update to PHP 8.1 and continued support is needed for PHP 8.0 or PHP 7.4. Please contact our support team if you would like to purchase this add-on for your account. All non-Zend PHP applications will be updated during this maintenance window and no extensions can be provided. The following blog post goes into more depth about the add-on and its features:
https://pagely.com/blog/platform-updates-php-7-4-outcomes-upcoming-eol-of-8-0-and-a-new-partnership-with-zend-for-php-lts/

As a proactive measure, we have scanned all apps and identified the ones that will have compatibility problems. Account Owners: We will be sending direct notifications to each Pagely Customer to highlight the apps failing our checks over the next 24-48 hours. Please take a moment to make sure the appropriate Collaborators on your account are enabled to receive Maintenance alerts in Atomic:
https://support.pagely.com/hc/en-us/articles/360058630471-Configuring-Account-Activity-Alerts

As with any software upgrade, there is a chance of unforeseen compatibility problems that did not surface during our own testing. Our testing is designed to identify hard failures where the code cannot execute at all. Other, more subtle compatibility problems could still occur when the upgrade to PHP 8.1 is applied, where only certain components are not functioning correctly, or new non-fatal warning messages appear. If you experience these kinds of issues after the upgrade, please contact Pagely Support for assistance:
https://support.pagely.com/hc/en-us/articles/114094215332-Contacting-Support

To bypass this maintenance and get the upgrade to PHP 8.1 early, we recommend changing the version yourself from "Stable" to "Latest" (currently 8.1) in Atomic. It is recommended to first test the change on a non-production copy of the app. This article provides steps on creating a staging environment if you do not already have one: https://support.pagely.com/hc/en-us/articles/115001622571-Creating-a-Staging-Environment

Thank you for your understanding and do not hesitate to reach out to our team with any questions or concerns. We're here to help!
Oct 10, 22:43 UTC

Nov 16, 2023

No incidents reported.

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