Monitoring - In an ongoing effort to improve our tools and our user's experience, we are currently migrating to a new billing system.

During this migration, our support team will be available to assist with any billing information updates. Please submit a ticket for additional details.

We appreciate your patience and apologize for any inconvenience this may cause.
Jul 22, 17:43 UTC

About This Site

This is where we (https://pagely.com) announce system wide issues as well as scheduled maintenance, WordPress core updates, and things like that.

We have designed our hosting architecture from the ground up to be compartmentalized, and as such, an issue with only one customer's server is not news worth telling on a public status page. When there is an issue impacting a larger group of people, we will be reporting on it.

If you are currently experiencing problems with your website or your server but you're not seeing anything here, it is likely that our team is aware and investigating. You may even want to check your inbox in a few minutes as we like to reach out to let you know what we're seeing. But with that said, don't hesitate to contact us!

Contact Support: https://atomic.pagely.com/support
Knowledge Base: https://support.pagely.com
Twitter: https://twitter.com/pagelysupport

Atomic Control Panel ? Under Maintenance
Support System ? Operational
Live Chat ? Operational
VPS Hosting Infrastructure ? Operational
Shared Hosting Infrastructure ? Operational
API ? Operational
Automation ? Operational
Site Backup Downloads ? Operational
PressDNS ? Operational
CI/CD Integrations ? Operational
90 days ago
100.0 % uptime
Today
Slack Support Channels ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[Virginia] VPS Platform Upgrades to Ubuntu 20.04 LTS


NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.


MAINTENANCE WINDOW: August 9, 2021 02:00 UTC/GMT - August 9, 2021 06:00 UTC/GMT
http://mytime.io/02:00/UTC/2021-08-09

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia


During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Aug 2, 20:48 UTC
[Singapore] VPS Platform Upgrades to Ubuntu 20.04 LTS


NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: August 9, 2021 17:00 UTC/GMT - August 9, 2021 21:00 UTC/GMT
http://mytime.io/17:00/UTC/

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Singapore

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Aug 2, 23:24 UTC
Paris VPS Platform Upgrades to Ubuntu 20.04 LTS Aug 10, 22:00 - Aug 11, 02:00 UTC
Paris VPS Platform Upgrades to Ubuntu 20.04 LTS


NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: August 10, 2021 22:00 UTC/GMT - August 11, 2021 02:00 UTC/GMT
http://mytime.io/22:00/UTC/2021-08-10

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:
Paris

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Aug 3, 23:00 UTC
Virginia VPS Platform Upgrades to Ubuntu 20.04 LTS


NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: August 11, 2021 04:00 UTC/GMT - August 11, 2021 08:00 UTC/GMT
http://mytime.io/04:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:
Virginia

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Aug 3, 23:36 UTC
Past Incidents
Aug 6, 2021

No incidents reported today.

Aug 5, 2021
Completed - The scheduled maintenance has been completed.
Aug 5, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:05 UTC
Scheduled - Maintenance for this event begins will begin at the time in the original notice and in the notice in the Atomic Dashboard (at 1600 UTC). The maintenance event on our status page appearing to start at 0700 UTC was an error.
Aug 5, 09:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 07:00 UTC
Scheduled - Sydney VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: August 5, 2021 16:00 UTC - August 5, 2021 21:00 UTC

Pagely Engineers will be conducting platform upgrades for customers in the Sydney hosting region.

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Jul 28, 09:45 UTC
Completed - The scheduled maintenance has been completed.
Aug 5, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 19:00 UTC
Scheduled - Frankfurt VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: August 4, 2021 19:00 UTC/GMT - August 5, 2021 01:00 UTC/GMT

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:
Frankfurt
Ireland

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Jul 28, 08:08 UTC
Aug 4, 2021
Aug 3, 2021
Completed - The scheduled maintenance has been completed.
Aug 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 09:00 UTC
Scheduled - Pagely Engineers will be performing scheduled maintenance on vps-virginia-aurora-7, which is located in the following hosting region:

Virginia

No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, which are self-correcting. Page content that is cached will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum.

We expect the service impact for dynamic requests to be approximately 2-5 minutes.

To determine if your application is using this resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file. You may also see this by going to the application details page inside of https://atomic.pagely.com/, clicking "Show More", and look for the heading "RDS Name".

This maintenance page will be updated when the work begins and when it is finished.
Jul 29, 21:30 UTC
Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 30, 07:35 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 30, 07:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 07:02 UTC
Scheduled - Pagely Engineers will be performing scheduled maintenance on vps-oregon-aurora-1, which is located in the following hosting region:

Oregon

No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, which are self-correcting. Page content that is cached will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum.

We expect the service impact for dynamic requests to be approximately 1-2 minutes

To determine if your application is using this resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file. You may also see this by going to the application details page inside of https://atomic.pagely.com/, clicking "Show More", and look for the heading "RDS Name".

This maintenance page will be updated when the work begins and when it is finished.
Jul 29, 18:17 UTC
Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 00:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 UTC
Scheduled - [London] VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: Between July 26, 2021 20:00 UTC/GMT and July 27, 2021 1:00 UTC/GMT https://mytime.io/20:00/GMT

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

London

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Jul 16, 21:07 UTC
Jul 26, 2021
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.