All Systems Operational

About This Site

This is where we (https://pagely.com) announce system wide issues as well as scheduled maintenance, WordPress core updates, and things like that.

We have designed our hosting architecture from the ground up to be compartmentalized, and as such, an issue with only one customer's server is not news worth telling on a public status page. When there is an issue impacting a larger group of people, we will be reporting on it.

If you are currently experiencing problems with your website or your server but you're not seeing anything here, it is likely that our team is aware and investigating. You may even want to check your inbox in a few minutes as we like to reach out to let you know what we're seeing. But with that said, don't hesitate to contact us!

Contact Support: https://atomic.pagely.com/support
Knowledge Base: https://support.pagely.com
Twitter: https://twitter.com/pagelysupport

Uptime over the past 90 days. View historical uptime.
Atomic Control Panel ? Operational
Support System ? Operational
Live Chat ? Operational
VPS Hosting Infrastructure ? Operational
Shared Hosting Infrastructure ? Operational
API ? Operational
Automation ? Operational
Site Backup Downloads ? Operational
PressDNS ? Operational
CI/CD Integrations ? Operational
90 days ago
100.0 % uptime
Today
Slack Support Channels ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[VPS] PHP Lifecycle Management (7.4 to 8.0) for apps set to use "Sunset" Apr 26, 2023 07:00 - Apr 27, 2023 07:00 UTC
Pagely Engineers will be performing PHP Lifecycle Management for all websites that are currently still configured to use PHP 7.4. For more information on how you can view or manage your PHP version preferences, you may check our help guide: https://support.pagely.com/hc/en-us/articles/115000013092-Changing-PHP-Versions

On April 26, 2023 all PHP 7.4 apps will be upgraded to use PHP 8.0, which is still supported through November 26, 2023. Excluding any compatibility issues that may arise, the impact to website availability will be very brief - less than 2 minutes per app - while the version change is being applied.
PHP 7.4 reached full End Of Life on November 28, 2022 and is no longer receiving security updates. We understand that this change might not be occurring at a convenient time, but we must follow the schedule imposed by php.net in order to keep your web properties secure.
More information on the PHP Supported Versions schedule can be found at this link: https://www.php.net/supported-versions.php

As a proactive measure, we have scanned all apps and identified the ones that will have compatibility problems. We've reached out to customers with incompatible apps over the last 30 days to help ensure the most problematic sites receive ample time to remediate. Customers operating multiple WordPress applications on Pagely may have a mix of compatible and incompatible apps. Our platform allows running each one under a different version for your convenience.

As with any software upgrade, there is a chance of unforeseen compatibility problems that did not surface during our own testing. Our testing is designed to identify hard failures where the code cannot execute at all. Other, more subtle compatibility problems could still occur when the upgrade to PHP 8.0 is applied, where only certain components are not functioning correctly or new non-fatal warning messages appear. If you experience these kinds of issues after the upgrade, please contact Pagely Support for assistance: https://support.pagely.com/hc/en-us/articles/114094215332-Contacting-Support

To bypass this maintenance and get the upgrade to PHP 8.0 early, we recommend changing the version yourself in Atomic. It is recommended to first test the change on a non-production copy of the app. This article provides steps on creating a staging environment if you do not already have one: https://support.pagely.com/hc/en-us/articles/115001622571-Creating-a-Staging-Environment

Thank you for your understanding and do not hesitate to reach out to our team with any questions or concerns. We're here to help!
Posted on Mar 24, 2023 - 13:16 UTC
Past Incidents
Apr 1, 2023

No incidents reported today.

Mar 31, 2023
CloudFront (CDN) Distributions TLS Update
Completed - The scheduled maintenance has been completed.
Mar 31, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 15:00 UTC
Scheduled - This is a continuation of the same maintenance done on Mar 29.

Pagely engineers will be updating our CloudFront (CDN) distributions to require TLS 1.2 with updated ciphers. For some customers, this will be an update of the minimum TLS version from 1 to 1.2. For other customers, the minimum TLS version is already 1.2, and only the ciphers will be updated.

These CloudFront distributions are used by Pagely for PressCDN as well as Mercury dynamic site acceleration.

Specifically, security policy TLSv1.2_2021 will be put in place. You can read details about this policy here: https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/secure-connections-supported-viewer-protocols-ciphers.html#secure-connections-supported-ciphers

All mainstream browsers from the past several years support this TLS version.
Mar 29, 23:07 UTC
Mar 30, 2023
Shared Database Migration - p20-mariadb-1
Completed - The scheduled maintenance has been completed.
Mar 30, 08:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 06:00 UTC
Scheduled - Pagely Engineers will be performing scheduled maintenance on database clusters p20-mariadb-1 to migrate all databases to the p20-aurora-3 and p20-aurora-4 database clusters. These database clusters are located in the following hosting region:

Virginia

No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, or experience slight delays on database operations, all of which are self-correcting. Page content that is cached will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum.

We expect the service impact for dynamic requests to be no more than 2-5 minutes.

To determine if your application is using any of the affected resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file.

This maintenance page will be updated when the work begins and when it is finished.
Mar 28, 08:28 UTC
CloudFront (CDN) Distributions TLS Update
Completed - The scheduled maintenance has been completed.
Mar 30, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 15:01 UTC
Scheduled - Pagely engineers will be updating our CloudFront (CDN) distributions to require TLS 1.2 with updated ciphers. For some customers, this will be an update of the minimum TLS version from 1 to 1.2. For other customers, the minimum TLS version is already 1.2, and only the ciphers will be updated.

These CloudFront distributions are used by Pagely for PressCDN as well as Mercury dynamic site acceleration.

Specifically, security policy TLSv1.2_2021 will be put in place. You can read details about this policy here: https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/secure-connections-supported-viewer-protocols-ciphers.html#secure-connections-supported-ciphers

All mainstream browsers from the past several years support this TLS version.
Mar 17, 19:32 UTC
Mar 29, 2023
Mar 28, 2023
Virginia VPS Platform Upgrades to Ubuntu 20.04 LTS
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 02:00 UTC
Scheduled - Virginia VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: 2023-03-28 02:00 UTC - 2023-03-28 06:00 UTC
http://mytime.io/02:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Mar 21, 21:53 UTC
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Shared Hosting Maintenance - web121
Completed - The scheduled maintenance has been completed.
Mar 23, 08:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 UTC
Scheduled - Pagely engineers will be performing maintenance on the following shared web node:

* web121

During maintenance, dynamic/uncached requests to these web nodes will not respond for 1-2 minutes.

Within Atomic, you can determine if your apps are affected by this maintenance by referring to the "Primary Server Info", "Server Name" within your app overview. If the server name listed is not in the list above, then your app is not affected by this maintenance.
Mar 21, 07:51 UTC
Mar 22, 2023

No incidents reported.

Mar 21, 2023
Virginia VPS Platform Upgrades to Ubuntu 20.04 LTS
Completed - The scheduled maintenance has been completed.
Mar 21, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 02:00 UTC
Scheduled - Virginia VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: March 21, 2023 02:00 UTC/GMT - March 21, 2023 06:00 UTC/GMT
http://mytime.io/02:00/UTC/

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:
Virginia

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Mar 13, 21:15 UTC
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

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