All Systems Operational

About This Site

This is where we (https://pagely.com) announce system wide issues as well as scheduled maintenance, WordPress core updates, and things like that.

We have designed our hosting architecture from the ground up to be compartmentalized, and as such, an issue with only one customer's server is not news worth telling on a public status page. When there is an issue impacting a larger group of people, we will be reporting on it.

If you are currently experiencing problems with your website or your server but you're not seeing anything here, it is likely that our team is aware and investigating. You may even want to check your inbox in a few minutes as we like to reach out to let you know what we're seeing. But with that said, don't hesitate to contact us!

Contact Support: https://atomic.pagely.com/support
Knowledge Base: https://support.pagely.com
Twitter: https://twitter.com/pagelysupport

Atomic Control Panel ? Operational
Support System ? Operational
Live Chat ? Operational
VPS Hosting Infrastructure ? Operational
Shared Hosting Infrastructure ? Operational
API ? Operational
Automation ? Operational
Site Backup Downloads ? Operational
PressDNS ? Operational
CI/CD Integrations ? Operational
90 days ago
100.0 % uptime
Today
Slack Support Channels ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
This maintenance does not affect customers using our VPS (Developer, Performance, and Enterprise) plans.

Pagely Engineers are preparing the Shared Hosting Cluster for the upgrade of PHP version 7.4 to 8.0. On the scheduled date, we will be performing supervised upgrades on a subset of web nodes. We will be generating a Maintenance notice specific to your account under the Alerts section within Atomic with more detailed information covering the affected apps and dates. If your Maintenance alert in Atomic specifies different start and end dates from what is in this maintenance, you can consider that to be the most accurate timeline for your apps.

We encourage all of our customers to prepare for the upcoming changes by testing against PHP 8.0. The best way to do this is to download your latest site backup and boot up a local WordPress environment using MAMP (https://www.mamp.info/en/mamp/), set it to use PHP 8.0, and look for errors. If you do encounter errors in your own testing, you may reach out to our Support Team for further guidance. Generally, updating plugins and themes will resolve most issues, however you may need to make changes to custom code, or, in the case of using paid plugins, you may need to obtain an updated version from the plugin's author. Any code changes you may need to make have to be deployed prior to the start date of this maintenance.

PHP 7.4 stopped receiving security updates in November of 2022 and must be replaced with a supported version (8.0). We have performed compatibility scanning ahead of time to help ensure the most problematic sites receive ample time to remediate, while prioritizing other sites that did not fail our scans to get the upgrade sooner. If you have any questions, please to not hesitate to Contact Support; we'll be happy to help!

This maintenance applies for the web nodes web120 through web123, web130 and web131 which we have scheduled migrations to for some sites in preparation of this upgrade. Your app(s) might be included in this upgrade even if they do not currently reside on either of those nodes (this information is visible within the App details section in Atomic, or you can check with our Support Team). The migrations are scheduled as a separate maintenance action, occurring January 11, 2023, located at the following link: https://status.pagely.com/incidents/50skcb6wf0xp

Posted on Jan 10, 2023 - 09:25 UTC
Past Incidents
Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - A fix has been implemented and tested successfully. No further issues are noted at this time.
Jan 26, 21:09 UTC
Investigating - We are currently aware and reviewing issues with creating, editing or adding new users or SSH keys. This does not affect any existing users or keys, only new keys and new users at this time. We will post additional updates as we have more information towards a solution.
Jan 26, 19:40 UTC
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 23:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 00:00 UTC
Scheduled - This maintenance does not affect customers using our VPS (Developer, Performance, and Enterprise) plans.

Pagely Engineers are preparing the Shared Hosting Cluster for the upgrade of PHP version 7.4 to 8.0. On the scheduled date, we will be performing supervised upgrades on a subset of web nodes. We will be generating a Maintenance notice specific to your account under the Alerts section within Atomic with more detailed information covering the affected apps and dates. If your Maintenance alert in Atomic specifies different start and end dates from what is in this maintenance, you can consider that to be the most accurate timeline for your apps.

We encourage all of our customers to prepare for the upcoming changes by testing against PHP 8.0. The best way to do this is to download your latest site backup and boot up a local WordPress environment using MAMP (https://www.mamp.info/en/mamp/), set it to use PHP 8.0, and look for errors. If you do encounter errors in your own testing, you may reach out to our Support Team for further guidance. Generally, updating plugins and themes will resolve most issues, however you may need to make changes to custom code, or, in the case of using paid plugins, you may need to obtain an updated version from the plugin's author. Any code changes you may need to make have to be deployed prior to the start date of this maintenance.

PHP 7.4 stopped receiving security updates in November of 2022 and must be replaced with a supported version (8.0). We have performed compatibility scanning ahead of time to help ensure the most problematic sites receive ample time to remediate, while prioritizing other sites that did not fail our scans to get the upgrade sooner. If you have any questions, please to not hesitate to Contact Support; we'll be happy to help!

This maintenance applies for the web nodes web126 through web129, which we have scheduled migrations to for some sites in preparation of this upgrade. Your app(s) might be included in this upgrade even if they do not currently reside on either of those nodes (this information is visible within the App details section in Atomic, or you can check with our Support Team). The migrations are scheduled as a separate maintenance action, occurring January 11, 2023, located at the following link: https://status.pagely.com/incidents/50skcb6wf0xp

Jan 10, 09:23 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 05:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 UTC
Scheduled - Pagely Engineers will be performing scheduled maintenance on:
vps-virginia-aurora-16
vps-virginia-aurora-18
vps-virginia-aurora-21

which are located in the following hosting region:

Virginia

No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, which are self-correcting. Page content that is cached will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum.

We expect the service impact for dynamic requests to be approximately one minute.

To determine if your application is using this resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file.

This maintenance page will be updated when the work begins and when it is finished.

Jan 23, 18:24 UTC
Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 05:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 05:01 UTC
Scheduled - Pagely Engineers will be performing scheduled maintenance on vps-virginia-aurora-20, which is located in the following hosting region:

Virginia - us-east-1

No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, which are self-correcting. Page content that is cached will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum.

We expect the service impact for dynamic requests to be approximately 2 minutes.

To determine if your application is using this resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file.

This maintenance page will be updated when the work begins and when it is finished.

Jan 20, 21:36 UTC