Monitoring - In an ongoing effort to improve our tools and our user's experience, we are currently migrating to a new billing system.

During this migration, our support team will be available to assist with any billing information updates. Please submit a ticket for additional details.

We appreciate your patience and apologize for any inconvenience this may cause.
Jul 22, 17:43 UTC

About This Site

This is where we (https://pagely.com) announce system wide issues as well as scheduled maintenance, WordPress core updates, and things like that.

We have designed our hosting architecture from the ground up to be compartmentalized, and as such, an issue with only one customer's server is not news worth telling on a public status page. When there is an issue impacting a larger group of people, we will be reporting on it.

If you are currently experiencing problems with your website or your server but you're not seeing anything here, it is likely that our team is aware and investigating. You may even want to check your inbox in a few minutes as we like to reach out to let you know what we're seeing. But with that said, don't hesitate to contact us!

Contact Support: https://atomic.pagely.com/support
Knowledge Base: https://support.pagely.com
Twitter: https://twitter.com/pagelysupport

Atomic Control Panel ? Under Maintenance
Support System ? Operational
Live Chat ? Operational
VPS Hosting Infrastructure ? Operational
Shared Hosting Infrastructure ? Operational
API ? Operational
Automation ? Operational
Site Backup Downloads ? Operational
PressDNS ? Operational
CI/CD Integrations ? Operational
90 days ago
100.0 % uptime
Today
Slack Support Channels ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[Virginia+Sao Paulo] VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: September 21, 2021 04:00 UTC/GMT - September 21, 2021, 08:00 UTC/GMT

http://mytime.io/04:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia
Sao Paulo

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Sep 9, 23:52 UTC
[Virginia] VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: September 22, 2021 04:00 UTC/GMT - September 22, 2021, 08:00 UTC/GMT

http://mytime.io/04:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Sep 10, 00:12 UTC
Pagely Engineers will be performing scheduled maintenance on database cluster vps-oregon-aurora-1 to migrate databases to the vps-oregon-aurora-2 database cluster. These database clusters are located in the following hosting region:

Oregon

No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, or experience slight delays on database operations, all of which are self-correcting. Page content that is cached will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum.

We expect the service impact for dynamic requests to be approximately 2-5 minutes.

To determine if your application is using any of the affected resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file. You may also see this by going to the application details page inside of https://atomic.pagely.com/, clicking "Show More", and look for the heading "RDS Name".

This maintenance page will be updated when the work begins and when it is finished.
Posted on Sep 16, 21:10 UTC
[Ohio] VPS Platform Upgrades to Ubuntu 20.04 LTS


NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.


MAINTENANCE WINDOW: September 23, 2021 10:00 UTC/GMT - September 23, 2021 14:00 UTC/GMT

http://mytime.io/10:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Ohio

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Sep 10, 16:39 UTC
[Virginia] VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: September 27, 2021 10:00 UTC/GMT - September 27, 2021 14:00 UTC/GMT

http://mytime.io/10:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Sep 20, 13:15 UTC
[Virginia] VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: September 28, 2021 10:00 UTC/GMT - September 28, 2021 14:00 UTC/GMT

http://mytime.io/10:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Sep 20, 13:41 UTC
[Virginia] VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: September 29, 2021 04:00 UTC/GMT - September 29, 2021 08:00 UTC/GMT

http://mytime.io/04:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Posted on Sep 20, 13:50 UTC
Past Incidents
Sep 20, 2021
Completed - The scheduled maintenance has been completed.
Sep 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 09:00 UTC
Scheduled - Pagely Engineers will be performing scheduled maintenance on database cluster vps-oregon-aurora-1 to migrate all databases to the vps-oregon-aurora-2 database cluster. These database clusters are located in the following hosting region:

Oregon

No action on your behalf is necessary. During the maintenance window, your application may report brief and temporary errors connecting to the database, or experience slight delays on database operations, all of which are self-correcting. Page content that is cached will continue to be served as normal. All Pagely Database Clusters utilize replication and failover to keep any possible service impact to an absolute minimum.

We expect the service impact for dynamic requests to be approximately 2-5 minutes.

To determine if your application is using any of the affected resource, you may check the "DB_HOST" parameter in your wp-config-hosting.php file. You may also see this by going to the application details page inside of https://atomic.pagely.com/, clicking "Show More", and look for the heading "RDS Name".

This maintenance page will be updated when the work begins and when it is finished.
Sep 9, 15:51 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:00 UTC
Scheduled - [Virginia+Oregon] VPS Platform Upgrades to Ubuntu 20.04 LTS

NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: September 20, 2021 04:00 UTC/GMT - September 20, 2021, 08:00 UTC/GMT

http://mytime.io/04:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia
Oregon

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Sep 9, 21:54 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:00 UTC
Scheduled - [Virginia] VPS Platform Upgrades to Ubuntu 20.04 LTS


NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.


MAINTENANCE WINDOW: September 16, 2021 1000 UTC September 16, 2021 1400 UTC

http://mytime.io/10:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Sep 9, 16:32 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:00 UTC
Scheduled - [Oregon] VPS Platform Upgrades to Ubuntu 20.04 LTS


NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.


MAINTENANCE WINDOW: September 16, 2021 1000 UTC September 16, 2021 1400 UTC

http://mytime.io/10:00/UTC

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Oregon

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Sep 9, 16:30 UTC
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Resolved - Upgrades are now complete.
Sep 10, 13:58 UTC
Monitoring - The Pagely team has already begun rolling out this patch for all customers. If you have a version hold request on file, we will patch your site while keeping it on the same major branch version.
Sep 9, 14:51 UTC
Sep 9, 2021
Completed - The scheduled maintenance has been completed.
Sep 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 04:00 UTC
Scheduled - Ohio VPS Platform Upgrades to Ubuntu 20.04 LTS


NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: September 9, 2021 04:00 UTC/GMT - September 9, 2021 08:00 UTC/GMT
http://mytime.io/04:00/UTC/2021-09-09

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:
Ohio

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Sep 2, 23:22 UTC
Sep 8, 2021

No incidents reported.

Sep 7, 2021
Completed - The scheduled maintenance has been completed.
Sep 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:00 UTC
Scheduled - Virginia VPS Platform Upgrades to Ubuntu 20.04 LTS


NOTE: Please check the Alerts section within your Atomic Dashboard (https://atomic.pagely.com) to see if this maintenance applies to you. If you do not see a Maintenance notification regarding an upgrade to Ubuntu 20.04, you are not affected.

MAINTENANCE WINDOW: September 7, 2021 10:00 UTC/GMT - September 7, 2021 14:00 UTC/GMT
http://mytime.io/10:00/UTC/2021-09-07

Pagely Engineers will be conducting platform upgrades for customers in the following hosting region:

Virginia

During the process, a brief service interruption of 60 seconds to 5 minutes is expected and normal to occur. Pagely Engineers will be supervising the process to ensure a smooth transition.

When the maintenance is completed, your Pagely VPS will be running on a freshly built server based on Ubuntu 20.04 LTS. This updated OS version will ensure long term supportability and improved performance.

We have prepared a help desk article for you to review with more details: https://support.pagely.com/hc/en-us/articles/4403603250843

If you have any questions, or would like to schedule a different time for your upgrade, please do not hesitate to contact support.
Sep 1, 03:31 UTC
Sep 6, 2021

No incidents reported.