This incident has been resolved. Account provisioning services are now operating normally. Our team has confirmed that new account creation is functioning as expected.
Posted Oct 16, 2025 - 00:44 UTC
Update
We have found additional endpoints that need to be fixed and we continue to make progress to a resolution.
Posted Oct 15, 2025 - 21:48 UTC
Update
Additional fixes are still being worked on and we will continue to provide updates until this issue is resolved.
Posted Oct 15, 2025 - 19:32 UTC
Update
A fix has been released to address the delays in account provisioning and we are continuing to work on resolving this issue. Further updates will be provided shortly.
Posted Oct 15, 2025 - 17:46 UTC
Identified
We have identified the potential root cause of the account provisioning delays. Our team is implementing a fix to restore normal provisioning operations. We will update as soon as all systems are functioning as expected.
Posted Oct 15, 2025 - 16:35 UTC
Investigating
We are currently investigating reports of delays in account provisioning for new users. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.