Degraded performance for Atomic dashboard and Pagely API

Incident Report for Pagely

Resolved

This incident has been resolved.

Posted Nov 02, 2026 - 00:17 UTC

Identified

We've identified an issue affecting a portion of requests to the Atomic dashboard and the Pagely API.

While this is ongoing, some actions in Atomic may fail sporadically with an error like "There was an issue with an API call... please refer a developer to Request ID...". Affected actions include:
- Purging the CDN cache (from Atomic, the WordPress dashboard, or WP-CLI)
- Changing an app's PHP version
- Adding or updating SSH users and keys
- Other app and server management actions

Your websites remain online and are serving traffic normally. Only management actions are affected.
We'll post another update as soon as we have more information.

Posted Nov 01, 2026 - 16:29 UTC

This incident affected: Atomic Control Panel and API.